Connection troubles

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  • Updated 4 years ago
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Me and my family live out in the country about 1/2 way between Leduc and Millet, and lately the Koodo signal has been rather sucky. Was just wondering if anybody had any ideas/suggestions etc on how to figure out why.
Photo of Laura Gieg

Laura Gieg

  • 70 Points

Posted 4 years ago

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Photo of Nabil

Nabil, Employee

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Hey Laura,

There are many factors that can affect signal strength, (buildings, geographic obstacles like hills, mountains and trees, natural obstacles like weather conditions)

You can start by turning your phone off, removing the battery and the SIM card for few minutes and turning your phone back on. If your problem persists, please contact us by dialing 1-866-995-6636 (option #6) from a land line.

Thanks

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