Connection issue

  • 1
  • Question
  • Updated 5 years ago
  • Answered
I don't get certain calls...people say it doesn't ring goes straight to my voice mail. I just get a voicemail pop up, but no missed calls. And text msgs come all at once two hours alter.
Photo of Tracey Choi

Tracey Choi

  • 70 Points

Posted 5 years ago

  • 1
Photo of Dennis

Dennis, Mobile Master

  • 177,762 Points 100k badge 2x thumb
Are you getting a signal in your area (full bars)?
Photo of Marcus Fenix

Marcus Fenix

  • 15,752 Points 10k badge 2x thumb
Depending on your phone:

If the battery comes out: With the phone on, take out the battery, wait 1 minute, put the battery back in. Wait for phone to come back on & test. If issues still happens, contact Koodo Tech.

If the battery does not come out: Turn on airplane mode, wait a few seconds then turn it off and test. If issues still happen, contact Koodo Tech.

This conversation is no longer open for comments or replies.