Connection issue

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  • Question
  • Updated 5 years ago
  • Answered
I don't get certain calls...people say it doesn't ring goes straight to my voice mail. I just get a voicemail pop up, but no missed calls. And text msgs come all at once two hours alter.
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Tracey Choi

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Posted 5 years ago

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Dennis, Mobile Master

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Are you getting a signal in your area (full bars)?
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Marcus Fenix

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Depending on your phone:

If the battery comes out: With the phone on, take out the battery, wait 1 minute, put the battery back in. Wait for phone to come back on & test. If issues still happens, contact Koodo Tech.

If the battery does not come out: Turn on airplane mode, wait a few seconds then turn it off and test. If issues still happen, contact Koodo Tech.

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