Connection fee is un-cool!

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  • Updated 3 weeks ago
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The connection fee is not fair. I have been with koodo 10 years. I change plans and get charged $30.

The sales and at the store did not tell me about it.

Stop charging loyal customers bs fees!
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Jeffrey Hearn

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Posted 3 weeks ago

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Dennis, Mobile Master

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All you did was change plans?

Why didnt your change your plan in self serve for free?
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Goran, Mobile Master

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So they didn't tell you about the fee nor that's you could do it for free yourself via self-serve?
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Mats

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As of this page it says a plan change is done for free with an upgrade on a phone in store. By phone or email it would have been done for $10. Other things done in store are either free or $10. The only thing that costs $30 is activating in store. If you only got them to change your plan it seems like it should have only been a $10 charge.

https://www.koodomobile.com/contact-us
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Bernard, Official Rep

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@Jeffrey, the connection fee is for opening a new account and when you upgrade your phone. Just about every carrier has fees similar to this. Plan changes are free online, $10 if a rep has to do it for you. Have you upgraded your phone? 
(Edited)
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Jeffrey Hearn

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Yes I did get a new phone.  I was not verbally told about the fee.
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Bernard, Official Rep

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Which store was it? That said the Connection Fee is one of the line items on the agreement every customer has to sign.  
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BobTheElectrician

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A lot of the flak over the connection fee would go away if it was just named for what it really is: store commission.
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Jeffrey Hearn

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I guess I didn't read close enough.
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srlawren

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@BobTheElectrciain Government takes away cancellation fees and then unlocking fees? -- carriers introduce Connection fees.  For every action, sadly in this case, there is an equal and expensive reaction.  Welcome to Canadian wireless!  :)

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