Hi babolious, how so are they keeping you from connecting your phone to your email? open the mail app and proceed with setup.
And as for 'connecting it to your account' just insert your sim card into your new phone and you're done! Or if the sim doesn't fit, get a new one in the correct size then go on self serve>mobile phone>change mobile phone> continue and activate the sim then insert it into your phone. Hope that helps :)