Congratulations Koodo!

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  • Updated 5 years ago
J.D. Power have released their annual Canadian Wireless Total Ownership Experience Study. This ranks our Canadian carriers on customer service, retail experience and what smartphones are being used.

Based on feedback from 13,300 Canadians, between September 2012 and March 2013, J.D. Power states that Koodo Mobile takes top spot overall as the carrier with the highest customer service satisfaction (765 out of a 1,000-point scale), followed by Virgin Mobile (744 points), WIND Mobile (729 points), Public Mobile (726 points). Regional carrier SaskTel claimed the best in the “full-service” segment against larger wireless players with (712 points). J.D. Power notes that there’s a “sizable shift in behaviour” in the market this year, specifically that customers are finding more satisfaction with using online self-service than calling a call centre or visiting a carriers store.

2013 Canadian Wireless Total Ownership Experience Study: Stand Alone

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Posted 5 years ago

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Chris Petersens

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This just shows that price is not everything. Technically, public and mobilicity have the lowest prices yet they are sitting in the middle.
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I'm just surprised Bell and Rogers got such high scores xD

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