Can I stop a number change?

  • 1
  • Question
  • Updated 3 years ago
  • Answered
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Is there anyway to stop the changing of a phone number already in progress.
Photo of Paula Holden

Paula Holden

  • 240 Points 100 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Paula Holden

Paula Holden

  • 240 Points 100 badge 2x thumb
Just to clarify I wanted to keep my old phone number so I applied to have it on my cell, in the meantime I was offered a good deal from my landline phone company and decided to stay.(with my original number) so right now i actually have no number or my cell as my old phone number has not yet been attached. When I try to apply for a new cell number it tells me I cant as i have a transfer in progress???????????
Photo of Hellothere

Hellothere

  • 130 Points 100 badge 2x thumb
Landline phone number transfers take a long time to process, so you might be able to stop it. Call customer service at 611 (NO STAR IS NEEDED!) from your Koodo phone or 1-866-99-KOODO and ask them.
Photo of Dennis

Dennis, Mobile Master

  • 196,284 Points 100k badge 2x thumb
Call Koodo to cancel the port

Or you can complete the port and then call your landline provider and re-port over
Photo of Paula Holden

Paula Holden

  • 240 Points 100 badge 2x thumb
will i be charged if i call koodo?
Photo of Hellothere

Hellothere

  • 130 Points 100 badge 2x thumb
No.
Most customers are scared of calling Koodo CS nowadays. They have done a good job!
Photo of Paula Holden

Paula Holden

  • 240 Points 100 badge 2x thumb
Thanks'

This conversation is no longer open for comments or replies.