Conflicting Duplicate Account

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  • Question
  • Updated 4 months ago
  • (Edited)
I am actually looking for a rep to merge my possible duplicated self-serve accounts.

I accepted the Public Mobile port in offer today in store and activated a sim card in store. (no phone because they did not have it in stock). At the time of transferring over I provided the usual info (email) and not realizing that I had used this same email for a self-serve account a long time ago with Koodo. 

I made the mistake of not waiting for the email, (or maybe it never would have came?), and I reset my password etc. Now none of my billing info/services/profile informaiton can be confirmed on the self serve portal.

I've read a previous post where an official rep merged the accounts in similar fashion for another user  https://community.koodomobile.com/koodo/topics/porting-from-public-mobile-no-account
and would like to request the same.

Thanks!
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Eric

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Posted 4 months ago

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Mats

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Yes you should be able to get that fixed up by a rep soon hopefully.

This problem comes up here all the time. I dont understand why once an account is closed and with $0 owing, the account and email remain in their system. When someone signs up again with Koodo and uses the same email as before they run into this problem. 
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Dinh, Mobile Master

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@Eric:
Koodo forum is not the same as PM forum, where you could put requests in PM forum and did things within forum.

You also need to use your Koodo email account to register for the account in the Koodo forum. Otherwise, they won't be able to track you.

For this common problem, I would suggest you contact Koodo directly through facebook.
(Edited)
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Mats

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Eric, reps stop by here and fix your issue all the time as you referenced in the link you posted so no harm in asking. Calling them might be quicker.
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Ranjan, Official Rep

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Hey Eric - profile creation email was sent to your hotmail account (same one as here). Let us know if it doesn't work/you have other questions. 
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Eric

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I received an email regarding an change of email but no profile creation email. Possibly because the new email is not mine? My email poepoies@xxxxxxx.com was changed to poepoies1234@xxxxxxx.com

I do not have access to the 1234 email...
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Eric

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Eric

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Ranjan, Official Rep

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In order to reset the email on the new account, we need to detach the email from your old Koodo account that it was associated with. In order to release it, I had to replace it with a non-valid email - hence the one you see. Once that's done, I resent the profile creation link from your new account. Can you double-check your junk/spam folder? If you still don't see anything, shoot us a private message on Facebook. A rep will validate you as the account owner, gather some more info. and help reset it.