concerned about his order or purchase

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  • Updated 2 weeks ago
Hi, i had ordered a phone + plan 5 days ago i had recieved confirmation of the order but, i haven't recieved the shipping and tracking information by far and it is said i quote "your order will take 3 to 5 business days to arrive." My order number is HFO20095560 . If any of the associate of koodo can help me that will be great.
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Rohail Riaz

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Posted 2 weeks ago

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Dennis, Mobile Master

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When your order is shipped they will send you an email with tracking info.
Lately koodo seems to be taking a bit longer to process orders
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Rohail Riaz

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But, why so long just to process orders?


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Dennis, Mobile Master

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Probably because they have more orders than they have enough staffing to process in a timely manner.  Maybe they have an inefficient system.  These are just my guesses