Complaint

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  • Updated 11 months ago
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Hi. I would like to know how can i make a complaint? The customer service at a specific location is horrible, in Carrefour Laval. Every time I went there for help they were very busy talking among themselves to help, and once they actually had to talk to you they would have an attitude, being very rude. Even today I had to send my phone for a second time to repair and a specific very rude madam was very frustrated at me and even asked me what she's supposed to do with the phone. I have never dealt with such rudeness ever and I worked in customer service for years. Another time they called me on a saturday while i was waiting for my phone from reparation and when i called back she was very upset telling me they never call customers on a saturday as I was crazy and didn't have the call on my phone. I really don't know what this lady is doing working in customer service when obviously she isn't there to help anybody and doesn't know basic manners. I am really sorry i didn't get her name but I really will go there just to know it. It was a blond shaved lady with piercings so if anybody knows her name or how i can make an official complaint...thank you. It is just unacceptable.
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Diana Cijov

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  • furious

Posted 11 months ago

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Sophia, Mobile Master

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Koodo will see your post here and I'm sure they'll want to follow up on your complaint with the store, Diana.
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Robert, Mobile Master

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You can also try sending a private message on FB or via email
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Bernard, Official Rep

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We will definitely forward your feedback to the store manager Diana.
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Diana Cijov

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Thank you.

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