Complaint

  • 1
  • Question
  • Updated 2 weeks ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Ok so...when i got my new plan i paid 15$ for the first period from the 2nd to the 10th of April. Now i got a bill for that same period for 73.45$ wich i already paid just in case that koodo still charge me, I don't know...if i paid the 15$ first, i should get a refund from my 73.45$ that i paid when my plan is 50$...my question is: do i get a redund? And the "refer from a friend" discount is working? ( Because i got that) hop
Photo of Enrique Vivas

Enrique Vivas

  • 70 Points
  • preocupide

Posted 2 weeks ago

  • 1
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 197,280 Points 100k badge 2x thumb
Your first bill wouldn't be less than your plan amount as it's prorated to be the part month up to your billing cycle plus one month in advance. Where and when did you pay the $15?
Look on your bill did you have any overages?
If this is your second bill then thr first probably had your refer credit and your second has overages or you didn't pay the first and it was carried over to the second and tax added to that plus possible late fees.
Post a screenshot of your bill minus personal info
(Edited)
Photo of Bernard

Bernard, Official Rep

  • 74,066 Points 50k badge 2x thumb
@ Enrique, your first bill is prorated as Paul has explained above. See the dates underlined  on the below screenshot. 




Did the folks at IQ Mobile ( the place where you activated) not explain this? They really should have.
Photo of Mats

Mats

  • 8,326 Points 5k badge 2x thumb

This conversation is no longer open for comments or replies.