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Ok so...when i got my new plan i paid 15$ for the first period from the 2nd to the 10th of April. Now i got a bill for that same period for 73.45$ wich i already paid just in case that koodo still charge me, I don't know...if i paid the 15$ first, i should get a refund from my 73.45$ that i paid when my plan is 50$ question is: do i get a redund? And the "refer from a friend" discount is working? ( Because i got that) hop
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Enrique Vivas

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Posted 3 months ago

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Paul Deschamps, Mobile Master

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Your first bill wouldn't be less than your plan amount as it's prorated to be the part month up to your billing cycle plus one month in advance. Where and when did you pay the $15?
Look on your bill did you have any overages?
If this is your second bill then thr first probably had your refer credit and your second has overages or you didn't pay the first and it was carried over to the second and tax added to that plus possible late fees.
Post a screenshot of your bill minus personal info
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Bernard, Official Rep

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@ Enrique, your first bill is prorated as Paul has explained above. See the dates underlined  on the below screenshot. 

Did the folks at IQ Mobile ( the place where you activated) not explain this? They really should have.
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