Compare CHANGES for the tab please??

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what are the changes to the tab? I see that I can't pay off the tab without agreeing to the changes but it doesn't tell me what those are. I went to the page it linked to and it talked about how nothing changes to move to a new phone if there's a tab balance if the account was set up before April 2015... ok.

But then it just talks about what a tab IS... I want to know what CHANGED. I can't go wading through all the details of both what I had and what is now there looking for small legaleeze. So, I'm afraid to pay off the tab without knowing the differences.

Come on koodo... just show the differences between the two. Please?
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Sammi Daugh

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Posted 3 years ago

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Sophia, Mobile Master

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What changes for you if all you want to do is pay off the Tab:

Nothing. You pay off the Tab, period.

You can still keep your old plan, terms etc. However, you can't apply for a 10% discount any longer.

That's about it really......... It's not rocket science.
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Dennis, Mobile Master

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And no more positive tab contribution
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Sammi Daugh

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Thanks for responding. I still think it's sad that I have to rely on community rather than actual service from koodo - and that such service is charged for... It's their products/services, they ought to be giving customer service for free. Community is fine for a lot but no one here has any obligation to the customers and can't give legal valid advice either. So, if someone answers and they're wrong I don't have any recourse to straighten that out.

I wasn't told about a 10% discount before, I don't know what that discount applies to. God knows I haven't seen a discount from them. I'm betting they'd charge a 15% fee for that 10% discount! :D

I HAVE to pay it off if I want to change the plan to one that offers more than my old one and costs less. I don't know about the positive tab thing but I do know that the plan I have is available for $20 cheaper than I have now PLUS I wouldn't be paying $15/mon for the tab.

If paying it off is a bad thing then how is a customer supposed to change plans? Even if I wanted a more expensive plan I'd have to pay it off. So, are you saying that if I wanted to upgrade to a higher plan, I'd lose these "benefits?" That sounds about right.

I just want simple, clear essential info and I really dislike how convoluted koodo makes this. If it isn't rocket science then they ought to have just listed what was different, rather than make people search and then wonder if they were missing something.
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Sophia, Mobile Master

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The 10% discount was only available to people who brought their own device, meaning they had no Tab at all. It didn't apply to you - you didn't miss out on anything :)

A month ago or so Koodo decided to separate the Tab and the Plans. The new plans no longer include a 15% contribution (not fee, haha) from Koodo. However they are slightly cheaper and offer more minutes/data than before.

If you want a phone under the new Tab, you pay a fee up front and they divide the remainder of the payment into 24 equal terms, which then gets added to your bill.

Although this sounds nice and I like the clarity of it all, it also means that you end up paying slightly more than in the past, IF you decide to get a phone from Koodo AND a plan, if that makes sense.

In summary, you are PROBABLY better off with your old plan until your Tab is paid off, because Koodo does contribute 15% of your bill to pay off the Tab right now.

Once your Tab is paid off entirely, THEN I would consider upgrading to a new plan because by then, you won't be able to renew the Tab perks anyway (perks as in 10% discount, 15% Koodo contribution, building up positive Tab). But of course that is up to you... it's your money :)
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Alissa Radford

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Plans didnt go down... the plan I am on went up again!!...It was 25 when I first had it...the phone died because of the phone update...they made me change my plan...it went up to 29 and now the same plan is 35..... its not worth it anymore...Im paying more and more and getting less
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Dennis, Mobile Master

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It's not mandatory to change your plan with Koodo. If the retailer said it was, then they were mistaken or dishonest
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Mayumi, Mobile Master

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Also, how is your usage,Alissa? Your $25 or $29 plan includes 200 min,right? 
You should  compare your current plan and Koodo's prepaid plan to see which is more suits/work for you. 
https://www.koodomobile.com/prepaid-plans?INTCMP=KMNew_NavMenu_Shop_PrepaidPlans
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Alyssa Coughlin

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Hello.

So I was wondering basically the same things as Sammi.

I would just like to clarify one thing, Sophia:

I am ~ $3 from paying my tab off and I have an old plan. SO, once my tab is paid off, even though I have an OLD plan, I won't start and continue to collect a positive tab balance, since Koodo is no longer giving any of their customers a positive tab balance with any plan type - new or old.

Have I got that right?

Thanks!
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Bern McNicholl

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$99.07 but there is a rate plan special this weekend and I inquired at a koodo kiosk and they said I can no longer switch plans without paying off my tab. so I tried to do that online and was told I had to agree to give up my tab. So I pay off my tab get $7 a month cheaper plan for the same thing but I do not aquire a positive tab. Which was the 100% motivator for staying which Koodo. No reward no more loyalty I see it as one big corporate slap in face. koodo has shot themselves in the foot. Why stay?
(Edited)
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Mayumi, Mobile Master

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I see what you means. 
You are correct. You will not accumulate positive tab if you entered the new tab system. But new plans are cheaper because discount is already built in. 
So, compare plans,coverage and overage charges ...etc with other companies.
If you see a better package then choice is yours.
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Bill Melater

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Was your tab accrual more than $7/mth?
I had the old plans and was using the 10% discount, but changed to the new plans for the same cost but with 2 extra GB/mth. So new plans work better for my circumstances. It all boils down to term cost. Which plan is better over 24-36 mths for you? $7 x 24 = $168 which is more than a + $150 tab balance.
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Bern McNicholl

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Mine was $8.40 and I was not looking for more data but dropping my plan down to a sale which would cut my costs my cost by $7.00 month for the same calling/test/ and data package, which I did over two years ago, dropping my costs for a better plan for less cost and I kept the 10% discount (which I see as a loyalty incentive to stay with Koodo).  I spoke to a customer service rep from the US call centre, apparently Canadian workers are no longer good enough, and they said the rates have been reformulated to given apparently a better deal.  But the rates have gone up significantly since I joined Koodo, the phones have gone up and we pay additional Tab to make payments on a phone.  It is simply a way to work around the government regulations on how to get around not being allowed to have terms last two years. In the end even a $150 credit tab balance still helps toward a new phone which now are cost up to $600-$1000+. I still think Canadians are being bilked by phone companies. 
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Bern McNicholl

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I phoned customer service and they tried to tell me that they made the plans cheaper??? With the low Canadian dollar they had increase the tab enable people to be able to pay off their tab in two years.  I told them this was a crock.  For one the phone plans have all gone up, and while yes it you go on line you can from time to time (usually around Christmas) get a good deal on a plan or extra data, it comes with a hitch.  You have to pay off your Tab in other words what you owe on the phone.  If you have a grandfathered plan where you get a monthly Tab credit that rewarded you for staying with Koodo month to month.  That's how phones were paid off in the past.  I didn't pay an extra tab, I just stayed with Koodo until it was paid off.  If you paid it off or paid it off sooner you got a tab credit to use towards a new phone.  For us grandfathered customers I now been capped at $150.  If I change a plan I have to give this up.  So in essence that is no real tab where Koodo slowly deducts the cost of your phone over the time of your loyalty period.  Where as other phone plans will roll the cost into a two year plan (usually more expensive) but at the end to the two years with Koodo you can keep the plan rate without paying a phone repayment fee ( which is what they call a Tab).  If you are with the other provider your plan stays them same even if you pay off the phone (what Koodo said) but most people get a new plan. I got the extra Tab fee with the higher (if not ridiculous) price of smart phone and I still got the loyalty pay back credit, but now Koodo is simply making you pay in installments for the cost of the phone and pay it back.  If the phone is high priced you are essentially locked into another type of contract.  Therefore in my mind the magic of Koodo is gone they have a hidden contract or you buy a $300 to $1000+ outright.
(Edited)

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