Communication needed

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  • Updated 4 years ago
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There is a name and address change for my account, as well as a new email address. How do I get this information to the right place?
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Barbara Ann Holman

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Posted 4 years ago

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Kara

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If you need to have your address and e-mail address changed, you can call Koodo Customer Care and they will be glad to assist you. They can not change a name on an account, but you can definitely update your information.
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Yannick

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Hi Kara, it's very important to mention that a change of address done over the phone with an agent is charged $10... but can be done on Self Serve for free :) Thank you!

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Zaphod Beeblebrox

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To clarify, If the name change is the result of a marriage or divorce, that can be done without issue.

Were you aware that you can log into Self Serve to change this information as well?
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Kara

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To further clarify, if an agent made a mistake while registering your phone and wrote the wrong name, you would need to go to a Kiosk as Customer Care can't varify ID over the phone.
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Barbara Ann Holman

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I was not advised that there was a charge for this service in advance.
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Camilo_A

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Hi Barbara... If you have access to your Self Service account, log into it, and then you could bring the changes to your account, if you do not have any, get into koodomobile.com and open one... You could also call Customer Service, they will be happy to assist you to open one account online, and then you can make the changes...! It is easy, convenient and quick...

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