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I am with Koodo for several years already.
Over the past year on a few occasions I tried to find a way to communicate by phone with Koodo representative. There is no phone number I could find to talk to a person. I know, there are many Koodo outlets out there. However, when in the past I needed to solve some telephone issues, the only solutions I was offered were to buy a new phone. It was not needed, as I found out.
My issues this year are:
- how to transfer my other cell phone number from a different provider to Koodo, is there any advantage in doing so to me?
- how to get 2 more numbers for my kids, link them to my current account, and see if there are any advantages in this? d Because, if there is no real difference between what I would like to continue with Koodo and some other providers, why to bother.
Koodo outlets are good to sign new customers, yes. But the representatives do not have really time to discuss additional options and make a serious offer to attract more business from a current customer.
Conversation on a phone allowing to explore different options would solve the above problems. Adding customer phone service would certainly help. We, the current customers, need to be able to make a phone call to your representative!
Good luck to all of us Koodo funs,