Closed account not actually closed

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I have not been a koodo user for well over a year, but I have recently been contacted by a collection agency asking for over $500. I was under the impression my account was closed because I went to a koodo booth at a local mall, provided them with my account info and had asked for them to close my account. I logged onto my old self-serve account as my username and password was saved onto my laptop and it says I owe just under $500. Can koodo look at their records and recognize I have not used their services for the months they charged me for? This is effecting my credit greatly and I can't afford to pay for these services that I didn't even use.
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Sarah Bouabane

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Posted 6 months ago

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Paul Deschamps, Mobile Master

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When you close your account you will still be sent a final bill with any past due balance owing plus any new charges up until the day you cancel as well as any tab amount owing still on any phone you purchased from Koodo a deferred the cost of the phone to the tab.

This will all be explained on your bill when you sign in. If this goes unpaid it doesn't matter how many months go by it will still be owing and gain late payment charges each month on top of that.

If you have any new charges each month beyond the late payment charges then your account wasn't cancelled but if it's just late payment charges being added each month then it was your final bill owing that never got paid.

You can dispute the charges by sending Koodo a private message to their FB page or Twitter account where they can verify your account and further assist you on this matter.
(Edited)
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David, Mobile Master

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Just a note: it is not possible to cancel your account at a retail outlet. You can only cancel by calling Koodo's customer support line.
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Sarah Bouabane

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Thanks! I wasn't told they couldn't close my account at the koodo booth. They just asked me for my phone number and to see my id. I gave them my health card as that was the only id I had at the time and they even told me that they weren't supposed to open my account using that, but he let it slide. Guess I should have taken all these red flags and contacted them via their customer service line. Didnt even think anything of it since they clearly told me that it was closed now.
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Dinh, Mobile Master

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@Sarah,
Did you receive any notification that your accounts was closed?

To cancel your account, you would have to contact Koodo directly (call or sending message to their facebook). I am not sure if the guy at store closed your account.

As the account has been suspended and sent to collection, as Paul suggested, you need to contact Koodo directly either through call (1 (866) 995-6636) or facebook messaging to dispute the charges.
(Edited)
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Sarah Bouabane

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I just messaged them on Facebook and I'm now waiting for a reply. I don't recall getting anything stating it was closed, but then again it might have been sent to the address on file which for some reason isnt even my address.
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Dennis, Mobile Master

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Do you have this conversation saved? 
I would show this to the collections agency.


Also as a side note, you can always negotiate with collections.  You never need to pay what they ask.  You can negotiate a far less amount.  This way they get something rather than nothing.  But make sure you have documentation regarding any amount or anything they promise to do (ex. mark it off as paid on your credit report, etc)
They probably bought your debt for 25cents on the dollar
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Dinh, Mobile Master

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@Sarah:
You could go extra steps by going to CRTC, if you are not happy with Koodo resolution. However, this will take a while. In the mean time, I would suggest you contact the collection agency and see what  the options are. If you ignore them, it could get worse.
@Denis: I think they sent mail only when you were late in payment. 2 year ago, I moved to public mobile then moved back to Koodo, I didn't receive any snailmail at all.
(Edited)
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Sarah Bouabane

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I got into contact with the collections agency and she is putting in a request to dispute it for way less than what it was. Hopefully they accept it because it'll literally be my last amount of money in my bank. Don't think I'll ever be returning to koodo lol.
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Dennis, Mobile Master

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Personally Im not a fan of their close out process.  I would be paranoid to make sure I dont have an outstanding bill for months if I were to leave koodo
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Sarah Bouabane

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At first he tried to say I had an outstanding balance on my account and that's why it got this far, then he proceeded to tell me that my account wasn't sent to collections, finally he told me he had to call his support team and call me back. Once he called me back, he told me that my account wasn't closed properly due to the koodo employee's error and that my account is in collections and he cannot do anything. Took over an hour to get zero help from them. Glad I finally caught this and it didn't gain anymore interest. Who know it would be so hard to build a good credit score, wish they taught this crap in high school haha.

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