I've been calling your customer service since Christmas and nobody is answering. I leave you an email and nobody replied. My phone number is 5879883831. Is there something wrong on your system? Please read my mail and give me feedback.
The call centre has been overwhelmed with recent promotions and unlock requests. Calling to cancel might be best tried first thing in the morning. If, on the other hand, you are moving to a new carrier, porting your number to them will automatically cancel your account with Koodo.