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  • Updated 6 months ago

I've been calling your customer service since Christmas and nobody is answering. I leave you an email and nobody replied. My phone number is 5879883831. Is there something wrong on your system? Please read my mail and give me feedback.
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Daryl Bienes

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  • Disappointed on customer service and that *611 hotline. Noone's answering.

Posted 6 months ago

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David, Mobile Master

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The call centre has been overwhelmed with recent promotions and unlock requests. Calling to cancel might be best tried first thing in the morning. If, on the other hand, you are moving to a new carrier, porting your number to them will automatically cancel your account with Koodo.
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If I am moving to a new carrier, and have to change my number in the process, will my Koodo account automatically cancel?
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Dinh, Mobile Master

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If you asked your new carrier to "port"  your Koodo number out to the new carrier, then Koodo account was automatically canceled.

You also should receive one email from Koodo that your account was canceled.
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Mayumi, Mobile Master

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If you port/transfer out your number to your new carrier, then your Koodo account will be canceled.
They will send you a final bill( through E-bill) includes your remaining Tab balance, overage charges if any...etc.
You can access your self serve for 90 days after your account is closed.  I would check it at least 2 billing cycle to make sure nothing left to pay.  
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Lily Ellis

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FYI Koodo also mailed me the final bill in addition to the e-bill (when I moved from postpaid to prepaid last month).