Clicking change pre-paid payment type gives me 403 FORBIDDEN PAGE

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  • Question
  • Updated 1 year ago
  • Answered
When I try to change or view my pre-paid payment type it gives me the forbidden page 

"Forbidden

You don't have permission to access /account/selfserve/postpaid/P202135441351346878458 on this server."

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David

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  • really frustrated

Posted 1 year ago

  • 2
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Sophia, Mobile Master

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Hi David,

I have that too sometimes, because we have both a postpaid and prepaid account. Koodo is really bad with cookies in that case... I would suggest you either clear your cookies, or what I do, start a session in incognito mode and see if your self service works then. Let us know if that helped!
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Goran, Mobile Master

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Try clearing your browser cache, try a different browser, or try incognito / private tab to see if it works then. Let us know.
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Sophia, Mobile Master

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Great minds ^_^
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Sally Spofforth

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I am having the same problem, and have tried everything suggested. Still doesn't work.  Please advise.
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Sophia, Mobile Master

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What exact error are you getting, Sally?