Clearing my cell phone from personal data ( to sell)

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  • Updated 4 years ago
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We were just unsubscribed from Koodo. I wish to wipe my phone totally clean. How do I do that?
Photo of Tineke Kraal-alting

Posted 4 years ago

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Daniel Gunn

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Hi Tineke,

What phone do you have? If it's android you go into Settings then select Back up and reset then click on Factory data reset, and follow the prompts then the phone will shut off and turn back on after it deletes all private information. If your phone supports an SD card please remove any memory card you have in the phone.

Hope that helps :)
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If you have a Android device, I recommend enabling encryption before wiping:

If you have an iOS device, Apple has a set of excellent instructions here:

Hope this helps!


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