Clarification

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  • Updated 1 year ago
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I was paying $45.00 for the 500 minutes and 500 data.  I saw it was now for $40.00 but when I clicked on that to change it now it shows I am only getting 300 minutes and 300 data.  This is not what I wanted. 
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Agnes Ahlefeld

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Posted 1 year ago

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Mathieu, Mobile Master

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Hi Agnes,

What province are you located in? For most provinces, you can get a plan with 500 minutes and 1gb of data for 40$/month.
(Edited)
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Agnes Ahlefeld

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I am in British Columbia
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Agnes Ahlefeld

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How am I able to get that plan in the self serve section please
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Agnes Ahlefeld

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Ok I will try that
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Agnes Ahlefeld

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How do I paste ulr in the message. I am on my tablet
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Agnes Ahlefeld

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Oh I think I figured it out.
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David, Mobile Master

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On most you would tap and hold the URL until a text bubble appears with the copy option. You would tap and hold in the input screen in Facebook to paste.
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Agnes Ahlefeld

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Oh ok great. Thank you. Done. Now do I wait for someone to reply to my message on Facebook message?
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Ken

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Suggest to call *611 to state your case. They can check into your account specifically. You can ask them to waive the charge $10 if it is something that the problem of Self Serve to cause you to call Koodo. I was in another situation to change my plan 2 days ago and Customer Service was kind enough to make the change and to waive the $10 fee. Good luck. Hope it helps. 

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Agnes Ahlefeld

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Thank I will call them