Checkout Problem

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  • Question
  • Updated 2 years ago
  • Answered
Anyone else having checkout troubles? I've been trying to checkout for more than an hour and keep getting a "Whoops, something went wrong. Please try again later" error message. I called customer service and they seem to think that it's a traffic issue on the site, but everything else is working except for this section. 
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Shane Carroll

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Posted 2 years ago

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Mathieu, Mobile Master

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Hi Shane,

Try clearing the cache and cookies on your web browser. Koodo's site has a few issues with it's cache/cookies, and that is most likely the cause of it.
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Jeff Padgham

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Have the same issue. Clearing cache didn't work
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Shane Carroll

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Tried to clear the cache and cookies, and I even cleared all of my browsing history as well. The strange thing is that everything else on the website seems to navigate fine, but when you go to checkout, there's a problem.
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Robert, Mobile Master

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If it is indeed a trafic issue, I'd say try at a later time.
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Fred E Santos

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Just in case that you have not tried it yet try to re-start your device.