Check my charges

  • 1
  • Question
  • Updated 4 years ago
  • Answered
My bill last month was $55.62 plus taxes of $5.56 for a total of $61.18. This month my bill is $82.56 plus taxes of $8.26 for a total of $90.82. Can you please tell me why my Koodo bill went up. I did not add anything to may package, and I have not changed anything and I have not made any long distance calls or texts outside of Canada. I have not used the data package. Please explain this.
Photo of Colleen Ebenal

Colleen Ebenal

  • 70 Points

Posted 4 years ago

  • 1
Photo of Mayumi

Mayumi, Mobile Master

  • 114,740 Points 100k badge 2x thumb
Log into self serve > Check your E-bill

There is a Summary of charges by user on Page 3 and all the detailed usage charges info there.
Photo of Cameron Jones

Cameron Jones

  • 6,960 Points 5k badge 2x thumb
Yup,that's the page that has it all. If you didn't use data, maybe you used long distance?
Photo of Chris Petersens

Chris Petersens

  • 47,266 Points 20k badge 2x thumb
Could be a variety of things Colleen. Take a look at the 3rd page of your bill. Guaranteed to find the answer there. :-)

This is a customer forum with folks like you, we know a ton, but we can't see your bill. If you want, take a screen shot of the 3rd page (minus your personals) and we can tell you exactly what happnened.

This conversation is no longer open for comments or replies.