My new phone will not charge

  • 2
  • Question
  • Updated 5 years ago
  • Answered
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

my new phone will not looks like the cable does not go all the way in
Photo of Connie Henderson

Connie Henderson

  • 80 Points 75 badge 2x thumb

Posted 5 years ago

  • 2
Photo of Yannick


  • 44,018 Points 20k badge 2x thumb
Official Response
Hi Connie, I suggest that you go directly to a Koodo store and let a rep have a look at it: If you bought the phone less than 30 days ago and there is a technical problem, you can replace it for free at the point of purchase. If you bought the phone online, simply give us a call at 1-866-995-6636, option #6. Thank you!

If you see a good answer, give it a star.