Disputing $10 subscription charge on bill

  • 1
  • Question
  • Updated 5 years ago
  • Answered
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

2 consecutive months i received a text from a third party charging me a $10 as a subscription from ifortune, i don't even know and subscribe to them. I called the koodo customer service regarding that matter, they gave a number and instructed me to text STOP to that number so that I cannot receive more text from ifortune regarding for the subscription. After a month, I still receive a text from ifortune that they renewed my subscription. How can i stop that text from ifortune? I don't want to pay a $10 for that I don't even know or I did not subscribe. And why they keep on texting me even if I texted STOP, knowing that number was given by the koodo customer service agent. Thank you
Photo of Shirl De Asis

Shirl De Asis

  • 70 Points
  • sad

Posted 5 years ago

  • 1
Photo of Camilo_A

Camilo_A

  • 31,072 Points 20k badge 2x thumb
Hi there... Call them again 1-855-896-0577, request them to STOP the services for your number and also to BLOCK it, so you do not get subscribed again... You can also request a refund to this iFortune company, insist and they will process something for you...

This does not have anything to do with Koodo, Koodo does not subscribe your number to this, next time that you receive a weird text, just reply STOP right away using the same text message...

http://ifortune.mobivillage.ca/web/info/
Photo of Zaphod Beeblebrox

Zaphod Beeblebrox

  • 50,798 Points 50k badge 2x thumb
That is the worst website ever lol

I think an 8 yr old put it together.
Photo of Paul Gomes

Paul Gomes

  • 130 Points 100 badge 2x thumb
no matter what Koodo says, they should be liable too... because I didn't subscribe, that's a nonsense application, I use itune for app. where I have track what I downloaded and needs my user id and password to download app. and this ifortune service automatically subscribe you and koodo happily charges me $10, I called them and report my problem they said this is not our problem, that's a third party company, your subscribed.

I use pre-authorized credit for payment so I don't see my bill, when I checked my Oct bill found $10 charged , total charges are $70 (april - oct) on my account, Koodo knows they scam their customer, rather stopping them they charge their customer, when you complain them they misbehave (says you subscribed your problem). In my opinion koodo is also part of this scam because nothing should automatically subscribe you.
Photo of Zaphod Beeblebrox

Zaphod Beeblebrox

  • 50,798 Points 50k badge 2x thumb
Paul...go to the ifortune link that was posted. Look for a "contact us" link. follow those instructions
Photo of Paul Gomes

Paul Gomes

  • 130 Points 100 badge 2x thumb
Timo Tuokkola... that text msg is a spam... not a koodo app promo....please check thoroughly before you comment. CHECK THE WEBSITE "HTTP://KOO.DO/SSAPP"
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 140,242 Points 100k badge 2x thumb
Takes me to a KOODO help page with information about the KOODO self serve app. What about this is NOT a koodo app promo? Did you click the link or just decide that it's spam because it's been shortened to fit in a text message?
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 140,242 Points 100k badge 2x thumb
Paul Gomes, HTTP://KOO.DO/SSAPP links to the following page:
Doesn't look like spam to me.
Photo of Myke

Myke

  • 45,090 Points 20k badge 2x thumb
@Paul: I've been on the receiving end of those charges. I know what to do and how to dispute it. Your point is moot.

This conversation is no longer open for comments or replies.