Charging 15.6% HST on bill? what's going on?

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I just looked at my January 2018 bill and low and behold, Koodo has started charging 15.6% HST on the bill.

Total before taxes..................................................................................... $36.50
HST-ON $5.72

That's straight from my bill PDF.

Guys, that's some serious bug you got there.
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Mark V.

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Posted 6 months ago

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Ranjan, Official Rep

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Hey Mark - thanks for sharing.
This was recently brought to our attention, as it has impacted a specific set of customers. A fix is in the works, and all impacted customers will receive a credit for the overage charge on their next bill - keep an eye out for that.
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Mark V.

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Ok. And you didn’t think of notifying affected customers? I had to waste my time and review my bills and past bills to double check the amounts. I’m also spending my time posting it and communicating back with Koodo.
Other companies go out of their way and let their customers know preemptively, especially when overbilling them. I know , I work for a such a company.
Does Koodo/Telus want news headlines for overbilling taxes? Sorry but that’s poor customer service at the least.
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Ranjan, Official Rep

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We do make our best effort to notify customers of any changes that would impact them - especially as they relate to billing. Unfortunately, we learned of the discrepancy after bills were issued, Mark. A proactive warning wasn't possible in this case. The appropriate adjustment will be made on your next bill, as mentioned, and you will be credited back the $0.97.  
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Mark V.

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Did Koodo find out about the issue this afternoon, at the same time I did? Didn’t think so. Hence you could have notified me of the error and saved me from spending time posting and explaining myself here. My time is valuable to me and I’m wasting it here. Don’t you get paid for posting here? I should be compensated for wasting my time when Koodo coils have saved me the effort if they took a minute to send an email.
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Goran, Mobile Master

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It's a 2% difference. You're arguing over a pittance that was going to be corrected. Did you need more than a few minutes to quickly scan a couple months of bills? How much effort do you feel you need to expend and use up your valuable time to complain over a dollar?
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Mats

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It seems with every reply Ranjan is giving you the more you complain. And this is with him admitting Koodo screwed up. Now you're just being difficult.

You want to be compensated for all this? If I could I would donate another 97 cents to your cause. Since I have nothing to do with Koodo, except being a customer, I don't know how to accomplish this.
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Mark V.

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It’s not about the dollar. It’s the principal and, you’re extremely rude. I sure hope Telus doesn’t stand behind such rudeness. Let’s see what they say.
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Goran, Mobile Master

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Hahaha ok. Go ahead and waste your time over the principle of not being informed exactly when you wanted to. Sure I'd like to see Koodo inform everyone when something is found asap but doesn't always happen. I am a very pro consumer person and not very forgiving of telecoms but I still see this as a nonissue.

I'm just a customer myself and do not speak for Koodo / Telus so there's nothing for them to stand behind but themselves.
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Mark V.

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My mistake. I did not realize this forum is wide open for just anyone to respond, Politely or otherwise. Having experienced in dealing with customers being overcharged, if we can’t do it proactively via mass mail , we have to call each affected customer. When we undercharge we eat it. Our mistake and we make sure our customers are least impacted. Something I thought Koodo would want for their customers.
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Dinh, Mobile Master

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@Mark,
I think the problem is new for this month. I recalled 1,2 customers mentioned about it last few days. Koodo is properly still assessing how many are affected and to respond. The agent has promised that it will be fixed for all, so let's give them some time.
(Edited)
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Robert, Mobile Master

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Also, keep in mind that Koodo might've found out about the problem... but I'm not sure they know which customers are affected. So unless you find a way to spot the customers affected, it would be very difficult to do what you want.
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Robert, Mobile Master

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Also, keep in mind that Koodo might've found out about the problem... but I'm not sure they know which customers are affected. So unless you find a way to spot the customers affected, it would be very difficult to do what you want.
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Abid Ali Shaikhali

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I am getting the same issue, 
From my bill...
Total before taxes..................................................................................... $45.00 
                          HST-ON $7.80 
13% hst taxes on $45 should amount to $5.85 not $7.80

I did try the email support and the calling the *611 and none of the responses resulted in confirming that this is the issue. 
The person on the phone in fact said that the taxes are calculated on the full plan price and not after the discount, which frankly made no sense since I have never seen a discount applied after applying the taxes. It is also clearly written on the bill "Total before taxes" 
So I emailed to get a better response and the person said they looked at my recent call and concluded from there that my query was answered.
Looking at the community, I am noticing I am not alone in this matter however neither on the phone or by email koodo confirmed about the issue which was disappointing. 
What I would like to gain from here is some sort of acknowledgment from Koodo that I am part of the affected customer and they will resolve this issue.
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Goran, Mobile Master

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I'm sorry to hear that you've been told there is no issue. That is a separate thing...oraybe it's related? But it's been recognized as an issue that's being worked on I believe. Not sure where the disconnect is or if I'm remembering something wrong. Hopefully a rep will chime in soon to confirm.
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Chris P, Official Rep

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Hey Abid! You are correct the Taxes should be calculated after the discount. As mentioned earlier, a proactive warning wasn't possible in this case since we only learned of the discrepancy after the bills were issued.

Luckily I was able to confirm that you fall into this category and you can expect to receive a credit for the overage charge on your next bill :)
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Abid Ali Shaikhali

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That is great, thanks for your response. I'll watch out for the credit on my next bill. 

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