Charged for long distance help plese!!

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  • Updated 4 years ago
  • Answered
They charged me 21 bucks for long distance and I think it was because I called a number but I did not know it wasn't toll free...
What shuld I do??

Will they take it off my bill if it was a mistake?
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Dena Huynh

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Posted 4 years ago

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Jonathan I, Mobile Master

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It's really up to the agent's discretion but if it was an honest mistake they should take good care of you.
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Dena Huynh

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I'll try to call them... I was calling a store because they messed up on my order and I thought the number was toll free....

Is there a big chance they will help me or small chance?
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Dennis, Mobile Master

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It's purely at the discretion of the agent. So no promises.
Just be polite, respectful, and honest. Yes it was a mistake, but you did honestly make the calls and you are charged correctly for them
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Mayumi, Mobile Master

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"Toll free" still uses your anytime minutes.(if you don't have unlimited)
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Dena Huynh

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I didn't use the toll free number because I thought I was using it but turns out It wasnt.

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