Charged double this month

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  • Updated 4 years ago
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Anyone have a problem of getting charged double? My normal bill is $23.20, this month is was $46.86. Last month was paid normally with automatic credit card payment.
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Murray Erb

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Posted 4 years ago

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Sophia, Mobile Master

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Hi Murray, on page 3 (I believe) you should be able to see where the extra charges came from :) You probably used some extra minutes and/or data you were not aware of... if it is a mistake on your bill though, you should call Koodo (*611) and have them correct it!
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Murray Erb

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yea there wasn't any extras at all that I can see. Data is never on and I don't even use it for calls just text.
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Myke

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What exactly do you see on page 3?
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Sophia, Mobile Master

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Murray, if you only need your account for texting, why don't you switch to prepaid? $15 for unlimited text + picture messaging... cheaper than what you have now :)

You can add a booster just for eventualities (they last forever) and save $$$ each month :D
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Robert, Mobile Master

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Hey Murray.

Mind sharing a Print Screen of you e-bill after you've covered any personal info? This is the only way we can help!
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jasper

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Without seeing the bill I dont know for sure but a guess would be that I know the bills were not sent last month so it is possible that they did not pull out the monthly payment and are now charging for both months with a bit of interest? They sent out an email apologizing and saying they wont be charging the interest if payments are made but the interest had shown up on the bill before the email went out.
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Myke

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The bills were viewable last month.
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jasper

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I may have phrased that wrong...they were viewable yes but text messages, and emails letting people know the bill was there and ready never went out which is why I was wondering if something along the auto payment didnt happen as well. It was a guess off of how much the bill is compared to the regular amount.
(Edited)
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Myke

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The only thing that was off was the notification system. Everything else, billing wise, was working.
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Nabil, Employee

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Hey Murray,

If you still don't understand your invoice, give us a call at *611 free from your Koodo phone or 1-866-99-KOODO free from a land line, and we can help you out. We would be more than happy to assist you further on our Community Page, however, to keep your personal information and account details secure, we can not access account information.

Thanks

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