Charged twice, error messages, still shows owing

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  • Updated 7 months ago
I was paying my monthly bill (online as usual) and i got an error message please refresh page twice, i kept trying hoping itd work and then left it for a few hours.

I check my emails later and whenever my credit is used i get direct emails from bank, and i see 2 messages saying ive been charged 77.56 (my bill) TWICE. I logged back onto koodo and it still ahows i owe.

I tried calling over and over but due to high call volume, no one has answered. I messaged their facebook page and still nothing. This is the third day of no response and as its christmas i REALLY need my money back asap.
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Brianna Sheridan

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Posted 7 months ago

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Allan, Mobile Master

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Try contacting your bank and see if they can help you out.
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Brianna Sheridan

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They said its none of their business, they cant do anything ill have to call the company myself, but i cant because its STILL high call volume please call back later ive been trying for days
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Brianna Sheridan

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No reply from my fb message either, this is ridiculous there is nobody available to help me
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Jenn S

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This is exactly the same thing that happened to me yesterday. Myself and my sister must have spent an hour or more on hold * each* was charged twice and as you say it is Christmas and I’d love to have my money back.