Charged long distance even though it says it's included in my plan

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  • Updated 2 years ago
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I received my bill for December and I'm being charged for a 144 minute I made to the US but when I checked my plan, it states I have 1000 minutes for International calls. I've tried numerous times to get in touch with Koodo but they either say the wait time is over 1 hour or they are closed. Can someone possibly explain? Thanks.
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Rebecca Chappell

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Posted 2 years ago

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Chad Burr, Mobile Master

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Calls to the USA are not included...there is a specific list of countries you can call with the 1000 minutes

(Edited)
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David, Mobile Master

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You can add the $10 per month US Unlimited calling add-on.