Charged incorrectly?

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  • Updated 2 years ago
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Why am I charged twice for the same month? I have a couple of lines with Koodo, One of my line is charged twice. I got a new line on the 29th of June and my cycle is from 25th of every month until the 24th of the next month.
When I go to self-serve and check the bill there's some charge from 29th of June until the 24th and there is an additional charge from 25th June until the 24th of July? I don't get this.
Please advise.

Thanks.
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Mohiv Dharamsey

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Posted 2 years ago

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Ivan, Mobile Master

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Ovais Khan

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I have the same issue. I had 1 number when joined in May 2016. Ported my fido number to koodo same account. Got full monthly bill on both accounts. How does that work when only 1 line active at any given time, same phone, etc.?
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Ovais Khan

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Sorry I sent a personal message to koodo on FB.  Is that what I was supposed to do?
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Goran, Mobile Master

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That's right, a private/personal message. Because personal info needs ot be given that was right.
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Ovais Khan

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Thanks Goran
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Mayumi, Mobile Master

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Your old number means your Fido number?
If you have 2 sim cards, then 2 line can be active. But if you have 1 sim card, only 1 line is active.

If you only need to keep 1 line (number from Fido), you still have to call Koodo to cancel first line.
*611 from your Koodo phone, option 5 then press 0 to get a rep.
It wasn't bad waiting time today (about 15 min)
Explain them that you opened an account first ,then wanted to port your Fido number onto it. But somehow it seems you are getting charged for 2 lines.
Then tell them what you want to do. They will help you.
(Edited)
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Ovais Khan

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My old number (Fido) is active on koodo.  The original koodo number i was given is dead/inactive.  I have only 1 sim.  Thanks for the info on *611.  

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