Charged for two numbers- I only use one

  • 1
  • Question
  • Updated 1 year ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I just got my first bill, and I'm being charged for two phone numbers- only one of which I am using. How do I delete the second number and avoid being charged?
Photo of Beth Harris

Beth Harris

  • 122 Points 100 badge 2x thumb

Posted 1 year ago

  • 1
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,342 Points 100k badge 2x thumb
Hi Beth, you would have been charged for a portion under the old number and a portion under the new number. Your next bill will be all under the new number. You weren't actually charged double were you?
Photo of Beth Harris

Beth Harris

  • 122 Points 100 badge 2x thumb
I changed my number back to a previous number ( before even receiving the new phone). The main portion of the bill is under the correct number, but there is an additional 17$ charge under the previous phone number (which was never in use). It wasn't double, but I don't know what the charge is for- since this number was never in use, and the other charge is what I was told I would be paying monthly.
Photo of Mayumi

Mayumi, Mobile Master

  • 115,056 Points 100k badge 2x thumb
Do you have 2 number/lines under your account?
Or did you change your number?  And it's showing your old number and new one?
Photo of Bernard

Bernard, Official Rep

  • 80,832 Points 50k badge 2x thumb
There is no double charge on your account Beth. If you look on page 6 of the pdf invoice, you will see the 705 number was credited back sixteen dollars once the phone number change took place.  
Photo of Beth Harris

Beth Harris

  • 122 Points 100 badge 2x thumb
Can you break down the charges for me? Because by my calculations the $93.00 bill plus tax is not equal to $124.30. 
Photo of David

David, Mobile Master

  • 93,460 Points 50k badge 2x thumb
I'm curious to learn what it says on your PDF bill? You can download it from the link at the top right of your image.
Also what plan are you using?
(Edited)
Photo of Beth Harris

Beth Harris

  • 122 Points 100 badge 2x thumb
$60 4GB 1000min Plan SFD. Plus a tab ($15/month). It gives two totals on the PDF.  $105.09 total for the number I am using, and  $19.21 for the other number. I think the what happened is that I payed the $15 tab for both numbers... Which is not the end of the world because it will be payed off eventually anyways- Just a little bit of a surprise when I first looked at the bill.

This conversation is no longer open for comments or replies.