Charged for full month bill in spite putting the plan on seasonal hold

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  • Updated 3 months ago
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I put my plan on seasonal hold which is 15$ per month as told by the representative and then I traveled back to my home country on March 16. The billing period is March 12 to April 11. Despite the fact that I put my service on seasonal hold, I was charged 90$ for that billing period (pro-rated bill from mar 6 to 11, which I think is fine and whole month's bill and it does not say about the seasonal hold). My plan was 55$ per month. I have already paid for it as it is automatically charged to my credit card. 
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Subin Gajurel

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Posted 3 months ago

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Allan, Mobile Master

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Could you take a screenshot of page 3 of your evil and post it here leaving out any personal info? Itll help us let you know what's going on.
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BobTheElectrician

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Contact Koodo customer service at *611. We have no access to account details here.

I am sure that if they look up your usage doing your away period, they will issue an adjustment.

If you don't want to spend time waiting on the phone, use Twitter or Facebook to send a private message with your account details (use the logos at the bottom of this page).

I may be old school paranoid, but when making changes over the phone with anyone, always ask for a transaction or confirmation number. Good luck trying to remember who you spoke to 6 weeks ago.
(Edited)
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Subin Gajurel

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Subin Gajurel

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I will not be able to contact them as I am still out of Canada and will be returning after a week. Also, I am having a hard time remembering the name of the representative that I spoke to.
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BobTheElectrician

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You also have a change of ownership tossed into the mix. You can pass all the info that your posted via Facebook or Twitter and get the process started even if you are overseas.
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Dinh, Mobile Master

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@Subin: From your snapshot:

There was no sign of the "seasonal hold" but a "Transfer of ownership". I am not sure is that what you wanted or there was a mistake somewhere. Are you still the owner of the phone or did you take the phone from someone?

If you are not in Canada, you could contact Koodo through voiceip app (like skype) @1 (866) 995-6636 or sending message to their facebook.
(Edited)
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Mats

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Your bill shows a rate plan change (that ended up being free) but not to seasonal hold. It shows you as having paid $60 towards your tab and you now have 2 new add ons. A 2GB add-on that expires Dec 2019 and 1GB add-on that expires Nov 2019. I don't get why you have a $10 transfer of ownership in there. Anyways if you do get them to put you on seasonal hold you will lose the 3GB of data add-ons when you have to pick a new plan after coming back from seasonal hold. It might be best not to talk to them.
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Subin Gajurel

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I have already put it on seasonal hold since Mar 16 and my current plan also shows that it's on seasonal hold. Just wanted to know why I am being charged 90$ instead of something around 35$. Also wanted to let you guys know that I had transferred the number from my brother to my name during that previous billing period.
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Dinh, Mobile Master

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Well, your bill didn't say so despite your claim. Have you checked your selfserve? did it say you were on "seasonal hold".

If you are on seasonal hold, your monthly would be $15+tax.

I would contact Koodo directly to confirm your issues, (sending message to their facebook or call 1 (866) 995-6636)
(Edited)
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Mayumi, Mobile Master

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Your billing date is 11th of the month. And you put your plan on seasonal hold from March 16th.
It means this bill was issued before you switch to seasonal hold.
You will receive adjusted bill next month. If you don't see it on next month bill then contact Koodo.

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