Charged for free texts

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  • Updated 3 years ago
  • Answered
I entered a contest via text messages last week. When announced on the radio, they said that any unlimited texting plan would cover the standard rate. I have an unlimited texting plan, but got charged $14 for the texts I sent, what's that about?
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Rebekah Howse

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Posted 3 years ago

  • 1
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Paul Deschamps, Mobile Master

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Premium texts are not included by unlimited text plans and it's stated as such on Koodo's website and literature from kiosks and retail partners.
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Robert, Mobile Master

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Like Paul said, the text you sent was free. If you didn'T have unlimited text, you would've paid 0.60$ for the text + the 14$