Charged for Data while getting a new phone, Will Koodo reimburse me?

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  • Updated 3 years ago
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My brother got a new phone, and was asked if he'd like to have data turned on. He said no.

During a 3 minute span, while the customer rep was transferring his contacts to the new phone, my brother gets charged $5 for using data.

4:36:42 PM 0.01 MB Data Usage from/to $0.00
4:35:27 PM 0.04 MB Data Usage from/to $0.00
4:33:55 PM 0.17 MB Data Usage from/to $5.00
4:33:55 PM 0.53 MB Data Usage from/to $0.00
4:33:46 PM 0.07 MB Data Usage from/to $0.00

How would this happen, if Data is supposed to be turned off?

Will Koodo reimburse the $5 charge?
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Saki Pathmasiri

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Posted 3 years ago

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Dennis, Mobile Master

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I would make the request. Sounds fair to me.

It is a common mistake when testing or setting up a new to phone to insert the sim and the phone automatically has data enabled.

The only way to prevent any data (including stopping MMS) is to have a data block added to your account.
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Dennis, Mobile Master

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Justin Robichaud

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From personal experience, I don't think it will be an issue to have that reimbursed. Just give them a call and let them know what happened.

It's as easy as dialing *611 on his phone...

Or the toll free line at...

1-867-995-6636

Good luck!
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Saki Pathmasiri

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Thanks guys, they changed it for me.

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