Yesterday, Nov 28, 2017, I've purchased 2GB Bonus Data Booster promotion. It was the first time I've ever had data in my account. I did buy the US Data Booster promo few days earlier but it's irrelevant to the issue below.
Today, Nov 29, 2017, I see that I've used 9MB of my data. Looking at the usage details, filtered by Call Type "Web", I see I have been charged data as follows, just over 9MB in total:
- Nov 23, 2017 (12:06AM) - 5 MB
- Nov 24, 2017 (12:53AM) - 0 MB
- Nov 25, 2017 (12:58AM) - 1 MB
- Nov 26, 2017 (12:58AM) - 1 MB
- Nov 27, 2017 (12:58AM) - 1 MB
- Nov 28, 2017 (12:01AM) - 1 MB
- Nov 28, 2017 (5:41PM) - 1 MB
My question is: How could Koodo charge me for data prior to me even having data booster? I can understand the Nov 28 (5:41PM) charge as that would have likely been legit since I've purchased the booster earlier that day. If Koodo is charging me 1MB every night, at this rate, my data would have run out before I actually even use them! What are these 1MB charges? These internal system transactions/adjustments should not impact my data balance and to back date these transactions by applying data usage to the booster that I've just purchased yesterday, now that's illogical, to politely put it.
The CSR on the phone was so unprofessional and incompetent. She couldn't even enter my 4 digit PIN correctly during security check. I had to reset my same PIN again due to her. She argued with me that the 9MB data charge were legit for MMS text. Firstly, these are charges to prior of having data booster. Secondly, MMS text does not use up data or affect my data balance. It's just that data setting must be turned on in order to send/receive MMS.
I need to speak to someone who can understand the issue at hand here. I don't to be hold for 30 minutes for another incompetent CSR.
Very unhappy right now with Koodo. For some reason, Koodo is constantly overcharging me in this account for the past several years. On my other Koodo prepaid account, never had a single issue in all the years.