Charged for adding roaming and removing soon after?

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 611 mention

I put a roaming add-on on a phone from my network, but meant to put it on a different phone. I removed the add-on from the wrong phone a few minutes after. Will I still be charged the fee since I didn't use the roaming add-on and cancelled it within a few minutes? And if I was charged how do I contact Koodo to have the charge removed?
Photo of Shamima Rasool

Shamima Rasool

  • 70 Points

Posted 3 years ago

  • 1
Photo of RudyW

RudyW

  • 21,890 Points 20k badge 2x thumb
Yeap, the charge is automatic. They don't know that you made a mistake. Send them an email i"m sure they will help you out.
Photo of Dennis

Dennis, Mobile Master

  • 187,544 Points 100k badge 2x thumb
Or give them a call if you are still in Canada (*611 on your koodo cell, it's a free call)

This conversation is no longer open for comments or replies.