Charged for adding roaming and removing soon after?

  • 1
  • Question
  • Updated 3 years ago
  • Answered
I put a roaming add-on on a phone from my network, but meant to put it on a different phone. I removed the add-on from the wrong phone a few minutes after. Will I still be charged the fee since I didn't use the roaming add-on and cancelled it within a few minutes? And if I was charged how do I contact Koodo to have the charge removed?
Photo of Shamima Rasool

Shamima Rasool

  • 70 Points

Posted 3 years ago

  • 1
Photo of RudyW


  • 21,890 Points 20k badge 2x thumb
Yeap, the charge is automatic. They don't know that you made a mistake. Send them an email i"m sure they will help you out.
Photo of Dennis

Dennis, Mobile Master

  • 178,294 Points 100k badge 2x thumb
Or give them a call if you are still in Canada (*611 on your koodo cell, it's a free call)