Charged extra for international calling for 202 minutes only while plan has 1000 international minutes

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  • Updated 3 months ago
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I and my wife have plan with unlimited Canada wide calling and 1000 international minute. Why $13 extra is charged on my bill for international calling for 202 minutes only. The phone number is 3068500603.
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Sanjeev

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Posted 3 months ago

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David, Mobile Master

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The international calling plans do not include all countries. Which countries were the charged calls to?
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Dinh, Mobile Master

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Hi Sanjeev,
The 1000 minutes LD is for certain countries only.They are not for every countries in the world. Which country did you call?
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Sanjeev

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India. We have been calling to India all time.
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Dinh, Mobile Master

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So you called India last month and nothing was charged? and this month you were charged for it? If so, it could be something else.

Can you post the bill where it showed you were charged the LD minutes? Delete all the personal information before posting please.
(Edited)
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Sanjeev

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I will print and post it tomorrow.
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Sanjeev

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We have been calling to India since we have this plan and we have called for more minutes than 202 minutes. Never got charged extra.
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Dinh, Mobile Master

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It could be something else, can you double check your bill?
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Bernard, Official Rep

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On line 13 of the pdf invoice for that number you will see the call is not to India but the US. Hence the charge you see on the bill Sanjeev. 
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Sanjeev

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US call should be covered in international minutes.
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Dinh, Mobile Master

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@Sanjeev: the countries in 1000 minutes don't include US.