Charged calls from USA. Koodo names it Airtime!

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  • Updated 6 months ago
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I have Canada wide call, on my new bill, I noticed that Koodo charged me for the calls that I receive from USA. Koodo calls it Airtime.
That doesn't make sense. I am going to change my plan to another provider ASAP.
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Babak Kamali

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Posted 6 months ago

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Goran, Mobile Master

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It definitely doesn't make sense. What rate were you charged? Were you close to the border? You mean unlimited Canadian right? If you have a certain number of daytime minutes then incoming and outgoing go against that number so that could be it if you're not on full unlimited talk plan.
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Babak Kamali

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Yes, unlimited Canada wide calls. I never charged for incoming calls. 
The charge is 0.5$ per minute
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Mayumi, Mobile Master

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Can you log in to self serve and check the Usage?
Airtime, View details > Previous cycle and/or 2months ago > Click "Show" and drop down menu > overage, long distance.
Do you see any charge there?

Add: You shouldn't get charged for incoming calls as you mentioned in other thread.
So, I want to make sure if it was glitch or charged u der LD calls.
(Edited)
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Babak Kamali

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I did not have calls from US on the duration of 2 months ago but before I had calls from US and I never charged.
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Babak Kamali

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I have to check all. Maybe I made a mistake
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Bernard, Official Rep

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Just to clear things up Babak....indeed you have been on an unlimited plan for several months. Looks like it's working great for you! Last month's extra charge are making calls (not receiving them) to the US (AZ) which are not included in your plan. Only Canada wide calls are. If you download your bill and look at page 4 and 5 you will see the calls I'm referring. Rest assured your bill is correct. I hope this helps!
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Babak Kamali

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Thanks