I think I've been charged for more minutes than I should have been

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  • Updated 5 years ago
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i have received my monthly bill and added up all the airtime minutes with a calculator. it looks as if I have been charged for more minutes than I should have been. Can you help me understand why this is?
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Leanne VanderVeen

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Posted 5 years ago

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Mayumi, Mobile Master

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According to Koodo website,

How is airtime billed?
-We bill airtime from the moment network resources are used to either make or receive a call. Outgoing calls are billed from the time you initiate the call until the call ends, rounded to the next minute. Incoming calls are billed for the entire duration of the call, including the time it takes to connect the call, rounded to the next minute. We don’t bill for any calls that are not connected

Hope it helps :)
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PZABOY

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Wow thanks for the information, was shocked bout even counting the time it takes to connect the call.
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Mayumi, Mobile Master

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I felt same way with poster before,,, then I found this :P
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Ahmad

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I believe that's actually standard with all companies
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Ahmad

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Leanne, if you still think your bill is wrong after evaluating it, call *611 from your Koodo phone or 18669956636 from any other phone and speak with a rep who can assist you further as we can only provide answers to general questions here

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