How do I upgrade my phone through Self Serve? When I choose a phone, it asks me to choose a plan, etc like it is going to add a second phone/number, etc to my account. I just simply want to get the newer phone and keep my same number and plan, etc.
If you want to upgrade your phone through self serve :
Logon to your Self serve > Phones > Choose your phone and click "Add to cart" > If you still have a negative tab, pay off tab will appear > pay off> select a plan will appear, but just click "Check out" on the top right side > check out now > Existing customer > Enter your credit card and shipping info