Changing my address an issue: need to make payment!

  • 1
  • Question
  • Updated 5 years ago
  • Answered
I am not sure how to change my address cause the previous one does not match the one on my card and without it I cannot make a payment or change my current bill to the one with internet and int. calls.
Photo of amdag1 .

amdag1 .

  • 474 Points 250 badge 2x thumb
  • sad

Posted 5 years ago

  • 1
Photo of Dennis

Dennis, Mobile Master

  • 187,022 Points 100k badge 2x thumb
You can change your address on self serve. Just log in and on the overview tab, click on Billing Tab

Photo of amdag1 .

amdag1 .

  • 474 Points 250 badge 2x thumb
Does it still apply if its under an organization's address theres no postal box just: the name of the organization city Country in that format nothing else and thats how all mails have been posted and successfully received with other transactions. Basically, will this work with Koodo as well?
Photo of Zaphod Beeblebrox

Zaphod Beeblebrox

  • 50,798 Points 50k badge 2x thumb
After the address is changed, you would have to wait roughly 24 hours before the payment can be made. That would give the back end systems time to update with the new address.
Photo of amdag1 .

amdag1 .

  • 474 Points 250 badge 2x thumb
Does it still apply if its under an organization's address theres no postal box just: the name of the organization city Country in that format nothing else and thats how all mails have been posted and successfully received with other transactions. Basically, will this work with Koodo as well?
Photo of amdag1 .

amdag1 .

  • 474 Points 250 badge 2x thumb
My apologies I was making sure it reached everyone I posted it to mobile master you and on the thing
Photo of amdag1 .

amdag1 .

  • 474 Points 250 badge 2x thumb
Does it still apply if its under an organization's address theres no postal box just: the name of the organization city Country in that format nothing else and thats how all mails have been posted and successfully received with other transactions. Basically, will this work with Koodo as well?
Photo of Zaphod Beeblebrox

Zaphod Beeblebrox

  • 50,798 Points 50k badge 2x thumb
You have posted this three times. Try avoiding that in the future.
Photo of Sophia

Sophia, Mobile Master

  • 141,558 Points 100k badge 2x thumb
Yes, but but... what they meant to ask, does it still apply if its under......... *RUNS* :D
Photo of Dennis

Dennis, Mobile Master

  • 187,022 Points 100k badge 2x thumb
Accoring to Canada Post I think you need one of the address types shown in the link:
http://www.canadapost.ca/tools/pg/man...

And accoridng to the Koodo address form in self serve you need to have a civic address, PO Box, or Rural Route address. Just a Organization, City and Country will not be enough unless it is a company's internal mail system

Photo of Zaphod Beeblebrox

Zaphod Beeblebrox

  • 50,798 Points 50k badge 2x thumb
The simple answer is that the address on the card needs to be exactly like the address with Koodo. If any other address, the card would need to be registered with Koodo. That can take some time to complete.
Photo of amdag1 .

amdag1 .

  • 474 Points 250 badge 2x thumb
its the company mail system
Photo of amdag1 .

amdag1 .

  • 474 Points 250 badge 2x thumb
what a pain....
Anyway thank you for your time and help everyone!
Photo of Xavier

Xavier

  • 7,610 Points 5k badge 2x thumb
Usually, when getting that error. You need to call koodo. They will fulfill a form which is being sent to the financial institution that have everything fixed.

So call #227 free from your phone to reach Billing directly.

Yey, it only takes 24 or up to 48 hours for that issue to be resolved.

Let me know if it works!
Photo of amdag1 .

amdag1 .

  • 474 Points 250 badge 2x thumb
Alright Ill do that tomorrow thanks! Im tired from walking about to make my payment today I'll let you know!

This conversation is no longer open for comments or replies.