Changing from Plan to Prepaid - Paying off Tab

  • 1
  • Question
  • Updated 4 years ago
  • Answered
I would like to switch from my monthly plan to prepaid and I'm wondering:
1. Can I do this through online self-serve (I don't see an option?)
2. If I'm on prepaid, can I keep my tab? Or do I have to pay off my remaining tab balance first?
and if the latter...
3. How do I pay off my remaining tab balance through self-serve (I was told this was possible?)

Thanks!!

I don't see how to do either of these things, but I thought both were possible?
Thanks!
Photo of Amy G

Amy G

  • 84 Points 75 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,968 Points 100k badge 2x thumb
It's actually even easier. Port your number to your new prepaid line which will cancel your postpaid service. You'll get a bill for your last month's use and remaining tab (tab is only available for post paid so it won't carry over to prepaid)
Photo of John Burke

John Burke, Mobile Master

  • 71,346 Points 50k badge 2x thumb
Yeah just do what Chad said. Simplest way.
Photo of Amy G

Amy G

  • 84 Points 75 badge 2x thumb
Thanks!
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,968 Points 100k badge 2x thumb
Simple Version:

1. It's not something you do in self serve
2. Nope, Nope
3. Login to self serve. You'll see a "tab" tab. Click it. The option is there.

This conversation is no longer open for comments or replies.