Changing Address with Self Serve

  • 2
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

I can't change my address on Self Serve. It says that I am not authorized to view that information. What do I do?
Photo of Karmen Sawatzky

Karmen Sawatzky

  • 80 Points 75 badge 2x thumb

Posted 4 years ago

  • 2
Photo of Robert

Robert, Mobile Master

  • 107,634 Points 100k badge 2x thumb
You should give Koodo a call so they make the change for you! And by adress you mean e-mail or where you live?

Both cases, give Koodo a call
You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337.
Hours of Operation
Monday − Friday: 10am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm
Photo of Chris Petersens

Chris Petersens

  • 47,266 Points 20k badge 2x thumb
If you are not authorized it's probably because you are not the official account holder. Ask whoever name the account is in to authorize you to make changes. It can be done online.

This conversation is no longer open for comments or replies.