changing to another carrier

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  • Updated 3 years ago
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I have a plan with Koodo for my son. It nom longer meets our needs and I am having difficulty find one that does.I am looking at switching to Bell where I can talk to a human being without being charged. How much notice do I need to give Koodo to switch companies.
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Posted 3 years ago

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Jonathan I, Mobile Master

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You don't get charged for speaking to customer service unless you're doing something that can easily be done on Self Serve... Plus Bell isn't all peaches. They charge $35 for a phone # change regardless of who performs it, for example.

What isn't working in your plan and/or phone? Is it minutes, data, etc? Maybe we can analyze it further to see if it's worth it to switch to Bell. As a whole, their plans are generally more expensive.
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Hi Debra,

We're sorry to hear that you are having some difficulties! Technically, Koodo doesn't charge the customer anything to speak to them, that is a mistake in the menu system that you hear when you call Customer Service. If you ASK Customer Service to do something that you could potentially do yourself on your Self Serve account (assuming you've set it up), then, and only then, you may be charged. If you would still like to speak to them, call 1-866-995-6636 or *611 from your Koodo cell, and then hit '0' a bunch of time to get to a person.

If you let us know what plan you have now, and what kinds of things you're looking for, anyone on this forum would be MORE than happy to suggest a plan that would work better for your son!

If you still want to change carriers, I believe Koodo likes to have 30 days notice, but perhaps someone else can verify that. Keep in mind that if you want to move your Koodo phone number to the other carrier, your Koodo account must still be active for that to happen.

Don't give up on Koodo yet, Debra! We'll do our best to make it right for you!
Photo of RudyW


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It can't be a mistake. I give koodo more credit then that.:-) they must have a reason even if we are not privileged to know what it is, although it not that complicated to figure out.
Photo of BobTheElectrician


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What exactly doesn't work with the plan you have?

It's usually cheaper to figure out a solution with your current carrier without having to pay penalties (balance of tab, service that you won't use but must pay for till end of current bill, unlocking, cancellation & porting fees, the list goes on, depending on who you are using.

We are not sales people here, other than some Mobile Masters or company reps. Not shy to point you in the right direction, either here or otherwise. And since free advice is what it's worth, it won't cost you a penny.
Photo of RudyW


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If I could I would give your response ten stars:-)
Photo of Hellothere


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Bell is the worst cellphone provider in Canada. Unless you are going on a corporate plan with Bell, think at least ten times before you make that decision.
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Mark Kokolsky

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If you check out the CCTS report, Bell has the highest amount of complaints out of any wireless carrier in Canada. If memory serves they are even higher than Rogers now.

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