Changing profile name

  • 1
  • Question
  • Updated 7 months ago
Hi, I just opened up my koodo account today. However, when registering, the clerk input my name wrong which was later corrected by calling the customer service. But, when I logged into the self service website the profile name still showed the outdated(wrong) one.
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Danny Zhao

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Posted 2 years ago

  • 1
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Danny Zhao

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It might have no effect on the actual functionality but I do wanna change it back if possible.
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David, Mobile Master

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Check back in 24 hours, once the databases all refresh overnight.
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Chadwick, Mobile Master

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Mine took a few days to change when they spelt my last name wrong at sign up.
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I cant even open my profile page it stays blank, any suggestions as I need to update email address
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Paul Deschamps, Mobile Master

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Try deleting your browsers History cookies and cache and then attempt to access self serve again.