changing plans

  • 1
  • Question
  • Updated 1 year ago
  • Answered
I am trying to change my plan to the $55 with 1GB + bonus 2GB we were in the store adn told they can't do it there has to be online I can get to change my plan and pick the one I want but  nothing is happening.....little circle going round and round for over an hour. is something wrong with your system?
Photo of jelena jado

jelena jado

  • 70 Points
  • frustrated

Posted 1 year ago

  • 1
Photo of Josie

Josie, Employee

  • 3,522 Points 3k badge 2x thumb
Hi jelena, are you getting any specific error message? Have you tried clearing your cache?
Photo of Chadwick

Chadwick, Mobile Master

  • 33,072 Points 20k badge 2x thumb
Try doing it from another browser like Firefox or Chrome or edge browser. If that doesn't work. Send Koodo a Facebook msg in the morning letting them know what's going on. They will verify your identity and assist you with the plan change.
Photo of Jennifer Huang

Jennifer Huang

  • 60 Points
this is happening to me as well and it won't let me change my plan
Photo of Chadwick

Chadwick, Mobile Master

  • 33,072 Points 20k badge 2x thumb
Try a different browser, clear your browsers cache and cookies and try again. If that doesn't work than message Koodo via Facebook PM.