Changing plan within Koodo is more expensive?

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  • Updated 3 years ago
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I am trying to change my plan to 700MB.  It shows $50 if I change through the self-service, but the rate plan on Koodo website is only $45.  How can I get the 700MB for $45?
Thank You.
William  
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Williamliu

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Posted 3 years ago

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Chad Burr, Mobile Master

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If you still have a tab balance, you'll need to pay that off first and then the new plans will be available to you
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Williamliu

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I paid my last bill.  

Here is the option I have for 750MB through the self services.  

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LairdC

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Their $45 plan has 750MB in it. What are you looking at? And what is the $50. Tehy don't have a plan like that.
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Williamliu

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Here is the screenshot of my options when I try to change to 750MB through self service. 
(Edited)
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LairdC

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What province are you in? 
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Williamliu

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Alberta. 
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Karine

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Hello Williamliu! If you would like to change your rate plan to CAN Data 750MB 750min $45, you will have to contact our Customer Service at *611. This plan is available for new customers or those who don't have a Tab balance. Our rep will be able to do the changes for you, free of charge. Have a great day! 

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