Changing plan and delayed start!?!?

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  • Updated 3 years ago
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Why doesn't the data plan start the day you change it?  I upgraded my son's plan to include data and he says it doesn't kick in until next month!  (He moved Sept 6 to Toronto)
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Mary-Jo

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Posted 3 years ago

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Mathieu, Mobile Master

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Hi Mary-Jo,
Depending how you got the change done it should be changed instantly. It's possible to request the change to reflect on the next bill cycle, but unless you specified that it should be changed right away. However, if the change is applied in the middle of the bill cycle, you will only have half of the data allowance.
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Timo Tuokkola, Mobile Master

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To my knowledge, all changes made through self serve go through immediately. Customer service reps do have an option to make the change at the start of the next billing cycle to avoid proration charges. Why does your son say it isn't effective until next month? Is data simply not working? Have you checked if there is a data block add on on the account?
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Mary-Jo

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Actually, now that you mention it, there might be a data block on the account.  Thank you!  ps Honestly, there should be a prompt that alerts you to this when you sign up for data!
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Mathieu, Mobile Master

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That would make sense, you should submit it as an idea!

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