Changing my number?

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  • Question
  • Updated 9 months ago
I am trying to switch my corporate number over to my personal phone now that it is approved. Completed the online form, hit submit and got a white Koodo screen that didn't give any indication the process is moving forward.  Wondering how long this takes? How do I know when it is done?
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  • Unsure

Posted 9 months ago

  • 1
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Dennis, Mobile Master

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So you ported your number over to Koodo?
A blank white screen is worrisome.

What happens when you call the number?
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Mathieu, Mobile Master

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Does self serve reflect the change? 
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You are not the first person to have this issue. I didn't see it firsthand, but apparently Self Serve is broken. You are supposed to see another Submit button there instead of a white page. Call Koodo, explain the issue, get them to port it for you for free.