Changing customer info (legal name change)

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  • Updated 3 years ago
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My legal information has changed in multiple ways. I've had my driver's license re-issued and I have the provincial government's supporting documentation. It's a full legal name change, not a marriage. The kiosk I went to said I'd have to send it to customer service, but the phone menu has been labyrinthine.

Does anyone know if there's a specific person/section I can fax/email my documents to? Is the kiosk supposed to be able to change my customer info? 
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Ellie Hamilton

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Posted 3 years ago

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Chad Burr, Mobile Master

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Ellie Hamilton

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Again, the kiosk I went to said they could not do it from where they were. Are they mistaken?
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Chad Burr, Mobile Master

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Sorry about that...
I'm pretty sure they can

If you call in you can explain that the kiosk refused and they will probably waive the fee.
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Ellie Hamilton

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Thanks for your speedy replies. Do you know what the call path is for this topic? I haven't had much luck with the phone menu. I wish there was a "speak to person" button :)
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Chad Burr, Mobile Master

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Billing or technical support should do it
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Yannick

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Hi Ellie, just give us a call at *611, option #5 and we'll update the name on your account. The good news is there is no fee involved :) Have a great day! 

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