Changing carriers, keeping phone and # : what do I need to know?

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I have no beefs with Koodo, I just realize I need unlimited anytime calling minutes, so I'm hoping to switch carriers. I know I need to keep my Koodo (monthly) service active until after I've unlocked my phone, and according to Public Mobile, my Alcatel phone should work on their network. I've used PM previously for a few years, and I find them acceptable. What else do I need to know, and what can I expect on my Koodo bill? I've only had Koodo since Oct. 13. Thanks.
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doggoneright

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Posted 3 years ago

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Mitchell Palmater

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Just switch to an unlimited plan with Koodo!
Public's new plans are basically the same price.
but Koodo has way more support.
unlimited talk starts at $45
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Spence

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Your correct $55 /month
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5s

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No Mitchell is correct. Go to Koodo Plans, under Canada Wide Talk and Text.
$45.00 unlimited minutes, unlimited text
(Edited)
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doggoneright

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Thanks. I see that now. I didn't think to scroll down the page.
https://www.koodomobile.com/rate-plans#
(Edited)
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doggoneright

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I took your advice after all!  The PM community forum is full of unhappy customers, and for good reason, I think.
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Mitchell Palmater

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Glad to hear buddy.
Don't scare us like that again! =P
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5s

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You get charged up to and including day of your phone porting, which is call proration. Plus any tab balance, if any, plus overages, if any,plus overdue balance, if any, plus the KOODO unlock, plus tax.
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doggoneright

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Thanks. One more question for now: What's the fastest way to pay my bill without a credit card? I'm guessing I could set up preauthorized payments, and after the final payment is made, and my phone is unlocked, cancel. Just want to make sure.
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grampad

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Fastest way to pay the bill is net banking or telephone banking. Keep in mind you should allow minimum 3 business days for transaction to complete.
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doggoneright

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OK. Will Koodo wait until they've received payment before they allow me to port to PM? I guess that would be reasonable. Just want to make sure I'm not without phone service for more than an hour at the most, if possible, while changing carriers, and to do everything in the right order.
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5s

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If porting during a billing cycle, Koodo will send you the FINAL BILL on your scheduled billing date.

As for the porting switch over, you should not be down for more than 10minutes if you get them to do it at a store/Kiosk location.
(Edited)
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doggoneright

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According to PM's community forum, they've been having issues of various kinds over the past few months. Is there an easy (inexpensive) way to change my mind about switching carriers if PM can't provide service in a reasonable time period? Let's say I do everything necessary, but there's some kind of glitch on their end. Could I go back to Koodo without having to pay for anything more than I was before I tried to leave? Would they need proof of the PM glitch or something?

And another question: after unlocking my phone, would I be able to use it just the same way as if it was still locked with Koodo? Thanks again. 
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5s

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I reread your post. Sorry I missed this. But if your on a tab now, you have have to wait 90 days (from oct13) before Koodo unlocks you phone. Or pay it off in full.

To answer your other questions. You remain a Koodo customer, until such time the porting to PM is successful.

If porting is successful and you become a PM customer and don't care to be a customer, you can port back to Koodo.

Again I am sorry that your Oct 13 start date with Koodo did not stick in my head.
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doggoneright

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That's great. I don't have a tab so it should be easy, especially since, as you said above, a Koodo store/kiosk should be able to do it quickly.
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Andrew

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If your switching from Koodo to public mobile first of all you don't need to unlock your phone (both providers are under Telus and therefore use the same network). Secondly, don't cancel anything until you've successfully ported your number to PM, if you cancel your Koodo account first you'll lose your number. Once you've made the switch you will receive a final bill from Koodo outlining what you have to pay ex. Monthly bill and remaining tab balance. Should you want to change back to Koodo you can, it'll be the same process (if the plan you had is no longer offered you'll have to pick from what's currently available and a new Koodo sim would be required)

Just for general info, once a phone is unlocked it works exactly the same as it did; however, to connect to the new network you would have to set up the Access point name (apn). Don't believe you'll have to do that changing from Koodo to public but no positive.
(Edited)
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doggoneright

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Thanks. I was told by Koodo customer service (by email) that switching from Koodo to PM does require unlocking my phone. I hope to do that through someone on ebay. If an unlocked phone works just the same as a locked one, should I go ahead and get it unlocked, even if I don't expect to change carriers until next week?
(Edited)
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Anna

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Hey there! Just to clarify Andrew's comment. When you cancel a line with Koodo (or port out, in your case) we give you a 90 day grace period to resume your account. If you resume between that time, we reactivate your services with the same plan that you had when you cancelled and with your same Koodo SIM card. If you pass the 90 days, you will need to activate a brand new account, purchase a new SIM card and pick from our current rate plans. Also, once you port away from us, take note that your account cancellation will be placed for the end of your billing cycle. My suggestion to you is to verify when your billing cycle ends, and port out as close as you can do that date to avoid paying for days that you will not be using your Koodo account. Hope this helps! 
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Mitchell Palmater

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All Koodo phones work with Public Mobile.
You don't need an unlock!
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doggoneright

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If I try to port over to PM three days before the end of my billing cycle with Koodo, but it takes longer than 3 days for PM to successfully port, I suppose I'd be charged another full billing cycle with Koodo, is that right?
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Mitchell Palmater

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If it actually took so long that it went into your next billing cycle then yes you would pay for another month.
but again i have never heard of a port taking that long.
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5s

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I would also confirm that my 90 days begins the day it was ported, not the day that porting began
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5s

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Hey Mitchell , would customer not be entitled to some kind of bill adjustment
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Mitchell Palmater

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You're billed in advance for the whole month.
If the customer elects to leave early, that's just how it is.

Unfortunately not much wiggle room.
You'll find companies are much less likely to do you favors when you are taking your business elsewhere =P
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5s

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I c
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BobTheElectrician

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It's a world of one-sided contracts. The only break you will get from Koodo is if you switch from post-paid to prepaid. The rest of your outstanding month is credit against overages and your tab balance.

Probably the same story with other carriers. Best to keep track of your renewal data and do any plan changes or mutiny a few days before that.

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