Changing bill type/ Notification

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  • Updated 4 years ago
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Hello! I've been trying to change my bill type (Paper bill to just e-bill). However, whenever I try changing it in the site, it always give me an error. (E072). Why's that? It's like a permanent error for me.
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DL Bee.

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Posted 4 years ago

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Robert, Mobile Master

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Have you tried calling and see if everything's is alright with the account? Maybe it's a bug in the site too....
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Daniel Kim, Mobile Master

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You can call koodo *611 from your koodo phone and ask them to change your bill type for you, it's a free call as long as you mention the error when trying to do it on self serve.
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DL Bee.

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Thanks Daniel and Robert for the reply! I tried to call koodo *611, and I might have problems with the account ownership/ account settings or just technical problems with Koodo.

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